IT Assistant

Vacancy Details

This is a Jobs Growth Wales vacancy

Employer Name:

Cambrian Training Company

Type of vacancy:

Jobs Growth Wales



Closing Date:


Vacancy ID:



National Minimum Wage

Hours of Work:


Start Date:


Age Range:

Applicants must be between 16 and 24

Duration of vacancy:

Six month job initially with a view to becoming a permanent position

Careers Wales Admin Ref:

Not specified

Vacancy Description

IT Operations and User Support Technician
Computers and IT
• Maintenance of administrative functions and software such as,
o Configuring networking settings (TCP/IP)
o Configuring printers, desktops and laptops
o Resetting user passwords etc
• Maintaining and follow a standard build checklist for new equipment
• Changing settings/installing software/accessing resources from a PC across a network or a server.
• To be able to proactively identify weaknesses/threats/risks and opportunities in the IT infrastructure
• Perform effective administration with support ticket system, Freshdesk
• To have the ability to understand the value of data/systems in any given situation and appraise the impact of its loss/unavailability.
• Provide support and analysis for any issues with equipment used in CTC.
• Assist in maintaining and updating the CTC Intranet site and migrating to alternative sites such as Google Sites.
• Maintain CTC Asset list
• Assist with any ISMS tasks as required

Preferred Learning Provider


Desirable personal qualities

Good problem solving • Ability to work under own initiative and independently • Good communication verbally, in writing, internally and externally • Attention to detail • Able to organise and priorities own work load • Ability to learn and develop new skills quickly. • Confidentiality
• Knowledge and understanding in desktop and server operating systems (MS Windows 7, 8, 10)
• Knowledge in MS applications such as word, power point and Excel
• An understanding of the key/components of desktop, laptops and mobile phones.
• Troubleshooting is desirable
• Knowledge of google drive/ cloud computing is desirable
• Knowledge of information security is desirable

Qualification(s) Required

No Minimum Requirements

Welsh Language Requirements

Welsh Spoken Skills: No.
Welsh Written Skills: No.

Interview arrangements

Interviews to be arranged and conducted by the employer


Please check that you are eligible to apply for Jobs Growth Wales before applying.
Your application will be refused if you are not eligible.
This vacancy has been placed by the employer in the language of their choice. This means that the vacancy might only appear in Welsh or English.