IT Helpdesk Support Technician

Vacancy Details

This is an Apprenticeship vacancy

Employer Name:

CDSM Interactive Solutions Ltd, Swansea

Type of vacancy:

Foundation Apprenticeship



Closing Date:


Vacancy ID:



At least Apprenticeship National Minimum Wage

Hours of Work:

37.5 Hours Per Week

Start Date:


Careers Wales Admin Ref:

Not specified

Vacancy Description

IT Operations and User Support Technician
Computers and IT
We are looking for an Apprentice to support the Senior IT technician with their daily workload.
The job role includes assisting our customers and staff members with internal and external systems. The role will involve training and will range from trouble shooting technical issues for our customers through to maintaining supporting staff members with issues in house.
Extensive training will be provided.
A knowledge of these systems is beneficial for the role:

• Understanding of Windows Server 2003, 2008 and 2008R2.
• Linux Operating Systems
• SQL server 2005 and 2008
• IIS6 and 7
Skills - useful:
• ASP .NET C# programming
• Powershell
• ActiveDirectory
• Amazon Web Services
• Chef
• MongoDB
• JavaScript/JSON
• Git

Training provided

Hands on training will be provided from the relevant members of staff, we think that this apprenticeship role would be ideal for a student who is interested in taking this course - Off the job training will be provided by Swansea ITeC

Preferred Learning Provider


Learning Provider Course

ICT Professional Competence Level 2 Diploma (C&G) 50117890

Desirable personal qualities

Reliability, good communication and trustworthiness are key requirements for the role. The candidate will need to be a team player who can work in a high pressure environment. The candidate will need to be DBS checked. The candidate will need an appetite for learning new skills and technologies. Good Telephone Manner. Enthusiastic.

Qualification(s) Required

No Minimum Requirements

Welsh Language Requirements

Welsh Spoken Skills: Desirable.
Welsh Written Skills: Desirable.

Interview arrangements

Initial Eligibility assessment will be carried out by provider Please Note: This vacancy may start before date stated, dependent on candidate Employer Interview will be arranged with a week's notice.
This vacancy has been placed by the employer in the language of their choice. This means that the vacancy might only appear in Welsh or English.