Trainee Assessor / Adviser

Vacancy Details

This is a Jobs Growth Wales vacancy

Employer Name:

Citizens Advice Bureau - Pembrokeshire

Type of vacancy:

Jobs Growth Wales

Location:

Haverfordwest

Closing Date:

29/09/2019

Vacancy ID:

45084

Pay:

NMW

Hours of Work:

37

Start Date:

30/09/2019

Age Range:

Applicants must be between 16 and 24

Duration of vacancy:

Six month job initially with a view to becoming a permanent position

Careers Wales Admin Ref:

Not specified

Vacancy Description

Occupation:
Customer Services Assistant
Sector:
Retail Sales and Customer Services
The preferred candidate will be a quick, adaptable learner who
has good interpersonal skills and demonstrates a commitment to the
aims and principles of Citizens Advice.
Job Specification
Tasks after in house training include
Reception and waiting room duties
1st level face to face and telephone client assessment (Adviceline)
Giving information via a webchat service
Entering client data and initiating a client record
To provide effective administrative support for our specialist debt team
To work in close partnership with Pembrokeshire County Council and other organisations to obtain the best outcome for the client.
Maintain accurate records and statistics for future reporting
Manage post, answerphone and appointment line.
Other associated admin & advice support duties
The ability to speak Welsh would be an advantage due to a
number of our clients being Welsh speaking and our commitment to the Welsh Language Act

Training provided

Full on the job training will be provided, Leading to a sustainable job for the right candidate.

Preferred Learning Provider

CAMBRIAN TRAINING COMPANY (WBL)

Desirable personal qualities

Not specified

Qualification(s) Required

No Minimum Requirements

Welsh Language Requirements

Welsh Spoken Skills: No.
Welsh Written Skills: No.

Interview arrangements

***IMPORTANT INFORMATION***
BEFORE APPLYING FOR THIS VACANCY
ENSURE that you are eligible for a Jobs Growth Wales position
ENSURE you complete your vacancy profile as fully as possible, and provide an up-to-date mobile number & email address in your application.
CHECK your email inbox and Careers Wales account regularly for updates to your application.
SUITABLE CANDIDATES WILL BE NOTIFIED OF INTERVIEW ARRANGEMENTS AS APPROPRIATE
**IF YOU RE INVITED FOR INTERVIEW, please ensure you contact the employer to confirm that you WILL or WILL NOT be attending.
**IF YOU ARE OFFERED A START DATE - please ensure you contact the employer to confirm that you WILL or WILL NOT be starting

Eligibility

Please check that you are eligible to apply for Jobs Growth Wales before applying.
Your application will be refused if you are not eligible.
This vacancy has been placed by the employer in the language of their choice. This means that the vacancy might only appear in Welsh or English.