E-commerce Assistant

Vacancy Details

This is a Jobs Growth Wales vacancy

Employer Name:

Terrier Tools Ltd, Wrexham

Type of vacancy:

Jobs Growth Wales


Wrexham LL13 9XS

Closing Date:


Vacancy ID:




Hours of Work:


Start Date:


Age Range:

Applicants must be between 16 and 24

Duration of vacancy:

Six month job initially with a view to becoming a permanent position

Careers Wales Admin Ref:

Not specified

Vacancy Description

Administration Assistant
Administration, Business and Office Work
Terrier Tools LTD has a new vacancy for an E-commerce Assistant to join its busy, successful and ever-growing E-commerce team.

You will be expected to contribute to the overall purpose of E-Commerce team, which is to generate sales and ultimately revenue for the company through their online sales channels. You will offer administrative and operational support to the Head of E-Commerce and the other E-Commerce Assistant, also providing cover in their absence. You may also work closely with the Dispatch Team and the Counter Sales Department also.

Collating data and formatting them into a set standard template, to enable the timely management of the data for the existing and new sales channels. Adding stock values as needed via the E-Commerce platform and ensuring when asked stock is taken offline. Create, edit and upload products and descriptions to the e- commerce platforms in a timely manner. Working with the other E-commerce assistants in requesting the production of images via our digital TO-DO list to ensure you have all the correct information needed to fulfil your tasks. Maintaining the current portfolio of products for seasonal offers and enabling us to launch deal deals in a much timelier manner. The Manual addition of website orders to our internal sales dispatch platform so they fall into the automated dispatch process.

You will also be asked to assist in the customer service side of the E-Commerce team, handling customer requests, responding to messages and arranging returns via a multitude of methods, be that e-mail, phone or sales channel message. Full training will be provided on these aspects when the need arises for this.

You may at times be asked to contact our shipping partners to locate missing postal items for customers, recording the progress of these disputes and following them up in a timely manner. Again, this is something you will be taught and shown how to complete.

Training provided

-Full on the job training will be provided by the company, leading to a sustainable job for the right candidate. -Interviews will be conducted throughout the duration of the advert, the job will be offered as soon as a suitable candidate is found.

Preferred Learning Provider


Desirable personal qualities

A strong attendance, reliability and punctuality record.
A strong work ethic, keen eye for detail and flexibility within a role.
An understanding of customer service is key.
A positive and flexible approach, ready and willing to turn your hand to anything to get the job done.
Able to deal with customer enquiries on own initiative, responding to queries and complaints in a constructive and prompt manner.
Able to work independently and creatively, pre-empting and problem-solving issues as needed.
Possesses excellent communication skills; is friendly, approachable and professional when dealing with customers and staff in person, over the phone or in writing.
Possesses excellent time management and organizational skills, able to multi- task and prioritise tasks effectively.
Experience in using computerised stock management systems, Photoshop, and e-commerce platforms are desirable but general computer and Microsoft Office knowledge is Key.
An interest in E-commerce and sales is desirable as this position will offer you the chance to learn a lot about online E-Commerce platforms including AMAZON, E-BAY, CLOUD COMMERCE PRO, SHOPIFY and Many more.

Qualification(s) Required

No Minimum Requirements

Welsh Language Requirements

Welsh Spoken Skills: No.
Welsh Written Skills: No.

Interview arrangements

BEFORE APPLYING FOR THIS VACANCY ENSURE that you are eligible for a Jobs Growth Wales position



Please check that you are eligible to apply for Jobs Growth Wales before applying.
Your application will be refused if you are not eligible.

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