Customer Experience Agent

Vacancy Details

This is a Jobs Growth Wales vacancy

Employer Name:

Bikmo Ltd, Chester

Type of vacancy:

Jobs Growth Wales

Location:

Chester CH4 4QT

Closing Date:

31/07/2021

Vacancy ID:

48344

Pay:

Above National Minimum Wage for age

Hours of Work:

38 Hours per week

Start Date:

02/08/2021

Duration of vacancy:

Six month job initially with a view to becoming a permanent position

Careers Wales Admin Ref:

Not specified

Vacancy Description

Occupation:
Sport / Active Leisure
Sector:
Leisure, Sport and Tourism
IMMEDIATE START POSSIBLE
CLOSING DATE & START DATE IS ONLY A GUIDELINE AND MAY CHANGE

Bikmo is an adventure sports technology company, with a simple mission to provide exceptional services that enable our customers to spend more time exploring the great outdoors.
We are searching for a passionate cyclist to join our Customer Experience team and support them in delivering a world-class experience to customers, keeping Bikmo as the leading insurer for bike lovers. We’re looking for an individual who is well organised, efficient and very good with people. The ideal candidate will always be prepared to go that extra mile for a customer, and be looking to make an impact in a growing business.
Insurance Sector experience is not required - we're looking for team members who will challenge previously held views of how insurance companies operate, in favour of utilising technology and design to provide an exceptional experience to our customers.
Duties include
Primarily focussing on claims processing and management.
* Managing customer service requirements from phone calls to emails and live chat. * Help provide support and advice to customers who are interested in taking out a cycle policy.
* Work through technical issues with customers to resolve problems as they arise, ensuring an exceptional level of customer service is maintained.
* Monitor and report on customer service performance, and any recurring issues that require attention.
* Work with the content and development teams to help develop functions that will improve customer service, throughout a customer's lifetime.
* Keep up-to-date with all the latest products and policy changes.
* Attend cycling industry events to promote all things Bikmo.
* Work with Bikmo teams in Europe to share capability, knowledge and learning.

Training provided

All training will be provided by the company. There is the opportunity for a lifelong career with the employer

Preferred Learning Provider

COLEG LLANDRILLO (WBL)

Desirable personal qualities

The successful candidate must have a high degree of confidentiality and willingness to learn • Have strong administration skills. • Be proficient in data entry. • Must be willing to learn and take on required training to progress within the role. • Have the ability to work accurately, with exceptional attention to detail. • Be highly organised and able to work to deadlines. • Have strong verbal and written communication skills.• Great level of literacy • Highly IT literate • Able to work both independently and within a team. • Have the ability to work under pressure and meet the demands of the role. • Be able to prioritise and organise your workload. • Have an excellent telephone manner and interpersonal skills. • Be able to multitask and work well under pressure
Insurance Sector experience is not required - we're looking for team members who will challenge previously held views of how insurance companies operate, in favour of utilising technology and design to provide an exceptional experience to our customers.

Qualification(s) Required

No Minimum Requirements

Welsh Language Requirements

Welsh Spoken Skills: No.
Welsh Written Skills: No.

Interview arrangements

*** IMPORTANT INFORMATION *** BEFORE APPLYING FOR THIS VACANCY ENSURE you complete your vacancy profile as fully as possible, and provide an up-to-date mobile number & email address in your application. CHECK your email inbox and Careers Wales account regularly for updates to your application. Suitable candidates will be notified of interview arrangements as appropriate

Eligibility

Please check that you are eligible to apply for Jobs Growth Wales before applying.
Your application will be refused if you are not eligible.

Apply for this Vacancy

You can apply by uploading your CV or you can complete the online application form.
If you choose to apply by CV upload, you will also need to complete your personal details and personal statement. If you want to keep the personal statement information to use in future applications you will need to copy and store it in your own files.
If you apply by the online vacancy application form, follow the steps to complete the application form. After you submit your application you will be able to view it under the Your Applications tab.
This vacancy has been placed by the employer in the language of their choice. This means that the vacancy might only appear in Welsh or English.